Terms and Conditions for AutoXspare
Last Updated: October 27, 20241. Introduction
Welcome to AutoXspare ("we," "our," or "us"). These Terms and Conditions govern your use of our website (www.autoxspare.com) and the purchase of automotive spare parts through our Shopify-powered e-commerce platform.
2. Acceptance of Terms
By accessing our website and making purchases, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
3. Product Information
We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.
All products are subject to availability.
4. Pricing and Payment
All prices are in Malaysian Ringgit (MYR) and include GST where applicable.
We reserve the right to modify prices without prior notice.
Payment can be made through the secure payment methods provided on our Shopify platform.
5. Shipping and Delivery
We ship within Malaysia only.
Delivery times are estimates and not guaranteed.
Shipping costs will be calculated and displayed at checkout.
6. Product Warranty
All products come with a standard manufacturer's warranty where applicable.
Warranty claims must be accompanied by proof of purchase.
7. Limitation of Liability
AutoXspare shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products.
Our liability is limited to the purchase price of the product in question.
Privacy Policy
1. Information We Collect
1.1. Personal Information:
- Name
- Contact information
- Shipping address
- Payment information
- Email address
1.2. Technical Information:
- IP address
- Browser type
- Device information
- Cookies data
2. Use of Information
We use your information to:
- Process and fulfill orders
- Communicate about orders
- Send promotional materials (with consent)
- Improve our services
- Comply with legal obligations
3. Data Protection
We implement appropriate security measures to protect your personal information.
We comply with Malaysian Personal Data Protection Act 2010.
4. Third-Party Sharing
We may share your information with:
- Shipping partners
- Payment processors
- Service providers
- Legal authorities when required by law
Refund Policy
1. Return Eligibility
1.1. Products can be returned within 14 days of delivery if:
- Item is defective or damaged
- Wrong item received
- Item doesn't match description
1.2. Items must be:
- In original packaging
- Unused condition
- Accompanied by proof of purchase
2. Non-Returnable Items
2.1. We cannot accept returns for:
- Used or installed parts
- Custom-ordered parts
- Electrical components once opened
- Items marked as "final sale"
3. Refund Process
Approved refunds will be processed within 7-14 business days.
Refund will be issued to the original payment method.
Shipping costs for returns are borne by the customer unless the return is due to our error.
Shipping Policy
1. Processing Time
Orders are processed within 1-3 business days.
2. Delivery Options
Standard Delivery: 3-5 business days
Express Delivery: 1-2 business days (where available)
3. Tracking
Tracking information will be provided via email once the order is shipped.
Cookie Policy
1. Use of Cookies
1.1. We use cookies to:
- Remember your preferences
- Understand website usage
- Improve user experience
- Manage shopping cart
2. Cookie Types
Essential cookies for website functionality
Analytical cookies for performance
Advertising cookies for targeted content
3. Cookie Management
You can manage cookie preferences through your browser settings.
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Note: These policies should be reviewed by a qualified legal professional before implementation to ensure full compliance with Malaysian laws and regulations.
